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NHS Chief Operating Officers Forum

20 October 2026

10:00 - 16:00

In-person

London

  • Delivery and performance

  • Leadership

Overview

Connect with operational leaders at our forum meeting

Bringing together chief operating officers and directors of operations from NHS trusts, this forum is your opportunity to explore national developments and their impact on your organisation, share learning and network with peers.

Why this matters

Building on NHS Providers' Director of Operations and Chief Operating Officers Network, this forum will provide an important safe space to hear the latest policy developments, explore shared challenges and learning with peers. 

Operating under Chatham House Rule, this member-only forum will provide you an opportunity to:

  • Share ideas and exchange learning.
  • Hear presentations from operations experts on the latest work in the sector.
  • Engage in interactive sessions to ask questions and share your thoughts.
  • Have open and honest discussions with peers in breakout sessions.

A really assuring and transparent space to learn and share different viewpoints on collective challenges and planning.

Previous attendee

Agenda

Tuesday 20 Oct

  1. 10:00Registration, refreshments and networking

    • Registration

      The registration desk will be available from 10am. 

  2. 10:30Welcome

    • Chair's welcome
      • Forum Chair

        Lucy Davies

  3. 10:55Session 1

    • Strategic policy update

      A presentation on strategic policy issues and developments, sharing analysis on what these may mean for the provider sector, with opportunity for Q&A and discussion throughout. 

  4. 11:45Comfort break

  5. 12:10Session 2

    • Structured breakout session: theme TBC

      More details will be shared soon. 

  6. 13:00Lunch

  7. 13:55Session 3

    • Health equity in practice: what operational leaders can do differently

      Explore how health equity can be meaningfully embedded into day-to-day operational decision-making. In particular, the session could consider what this means for senior operational leaders working under intense system pressures. 

  8. 14:40Session 4

    • Leading through pressure: demand, productivity and outcomes in mental health

      Much NHS care is delivered by those outside of the NHS, with non-statutory organisations often holding invaluable insights into local community need. In this session, hear from Mark Yates, chief operating officer at Rethink Mental Illness to understand how they embed principles of co-production in their work to ensure services respond to the needs of the communities they serve. Drawing on the tension between demand and productivity with positive outcomes, we'll explore how meaningful coproduction can help create sustainable solutions for service users and ensure effective care is informed by the needs of local populations.    

      • Director of Operations, Rethink Mental Illness

        Mark Yates

  9. 15:15Session 5

    • Leadership in a challenging climate

      NHS staff say social care is vital - so what does effective joint leadership really look like?

      This thought provoking session will draw on real experience of navigating system-level complexity and partnership working, focusing on what effective leadership across health and social care looks like in practice. Expect clear insights on what enables genuine collaboration across organisations with seemingly different priorities.

  10. 16:00Closing comments and reflections

  11. 16:10Post-event

    • Further networking opportunities

      The main room will remain open until 4:15pm for colleagues to stay back and engage in further networking opportunities. Please do take advantage of this extended time to connect with peers, share insights and build valuable connections. Refreshments will be available. 

Please note, the agenda is still in development for this event so session timings may be subject to change. We will share more details over the coming weeks and who we'll be hearing from.

Forum chair and speakers

Lucy Davies

Lucy Davies

Chief Operating Officer

East and North Hertfordshire NHS Trust

Lucy Davies

Lucy Davies

Chief Operating Officer

East and North Hertfordshire NHS Trust

Director of Operations and Chief Operating Officers Network co-chair.

How to book

Attendance is free, however you will need to book in advance to receive event details ahead of the forum.

If you have any questions, please contact the Forums team.

Who should attend

This forum is open to operational leaders at NHS trusts and foundation trusts, including:

  • Chief operating officers
  • Directors of operations
  • Site operational directors